good thoughts on the business need for brands to be 'social'
With so much information flowing, do you know if your content/ information is truly being absorbed? Can you approximately measure it?
Social features accompanying products: does friending and following add measurable ($) value to your product – or is it a distraction to customers and to your organization in serving them?
Should a company hire someone purely for the role of ’social media’, unless it’s based on a real business need? Is their role to respond to customers’ inquiries or concerns, or is it just to add 100 or 1,000 more friends or followers whose value they can’t measure in dollars?
Are social networks nothing more than echo chambers where everyone is shouting to be heard.
Not every product needs to be social (via a marketing technique), nor adopt social features (via product features on a website); they may make sense for certain intrinsically conversational brands with differentiated, valuable content. But not for the sake of checking a box and ‘being social’.
The need for metrics: Like the banner ads of the early 2000s, social media marketing, social features and even game mechanics metrics need to evolve to eventually allow for more precise, targeted measures – and direct attribution to sales. Or brands will patience investing in a medium or tactic they can’t measure.




